Globe Telecom is giving advice and be cautious of text scams on supposed “discount,” “refund,” “prizes,” “stranded relatives” and other falsified claims disguised as share-a-load transactions, as advised by Globe Telecom.
In the case of supposed “discounts” or “refunds”, Globe emphasized that legitimate advisories from the telecommunications provider are labelled from “GLOBE” and do not come from 11-digit numbers. Subscribers may validate unusual texts and calls with the company’s customer service agents.
Regarding spam messages that include text such as “send to 2915XXXXXXX,” by adding the number 2 before the 10-digit cell phone number of the recipient, the unsuspecting subscriber would have done a Share-A-Load transaction.
Another text scam informs customers that they supposedly won in a raffle contest they never participated in and the text message provides “steps” on how to claim the prize. Another text scam involves relatives working abroad supposedly using a new prepaid number, also aimed at tricking subscribers into doing a Share-A-Load transaction.
Globe customers are advised not to respond and, instead, immediately report suspicious text messages to authorized Globe customer service channels. Customers may report mobile numbers used in sending out fraudulent or scam text messages. Globe customers may report via the Globe website through Talk2Globe Chat (http://chat.globe.com.ph), send a message through Globe Contact Form (http://globe.com.ph/talk2Globenow) and tweet @Talk2GLOBE on Twitter.